104° at 9 PM. Whoever answers wins the job.
It's 104 degrees at 9 PM and the AC just died. Whoever answers the phone first gets the job — every time.
FROM $97 SETUP · $97/MO · NO CONTRACT · YOUR NUMBER STAYS YOURS
Recorded demo. Summit Heating & Air is an example business.
Features
What Marc handles for HVAC.
Marc is trained specifically for your industry's terminology, caller scenarios, and scheduling needs. Not generic. Not approximate. Built for what your phone actually sounds like.
After-Hours Emergency Routing
A 9 PM no-AC call in August is your highest-value lead of the year. Marc answers it, identifies the urgency, and routes genuine emergencies to your on-call tech — capturing the job before the homeowner calls another number.
Service vs. Install Triage
Marc distinguishes between a repair call and a system-replacement inquiry — routing each appropriately so your service techs and sales team both get the right leads.
Maintenance & Tune-Up Scheduling
Spring and fall tune-up season fills your calendar with Marc booking maintenance calls directly. Every homeowner who calls for a seasonal check-up gets a scheduled visit.
Filter & Equipment FAQ
Common homeowner questions about filter sizes, thermostat settings, and unit maintenance get answered professionally — keeping your phones from clogging with low-priority calls.
Pre-Arrival Info Collection
Marc collects unit make, model, age, and symptom description before dispatch — so your tech arrives knowing what they're walking into and parts can be staged before the truck rolls.
Off-Season System Upgrade Capture
System replacement leads come in year-round. Marc captures every homeowner who calls about an aging unit — even in the slow season — and gets an estimate scheduled while the decision is fresh.
HVAC results
The 9 PM emergency call is the job that pays for a month of Marc.
HVAC businesses live and die on peak-season responsiveness. In the height of summer or the dead of winter, the homeowner who can't reach you calls the next company. Marc ensures that never happens — answering every emergency call at any hour, identifying whether it's a repair or a replacement lead, and getting your tech dispatched or your sales team notified.
In the slow months, Marc keeps your pipeline from going cold. Maintenance calls, tune-up season bookings, and system-upgrade inquiries get captured and scheduled — so you're never starting from zero when the next peak arrives.
9s
Answer time — before the homeowner calls the next HVAC company
24/7
Coverage — including peak-summer nights and winter emergencies
100%
Of emergency calls answered — none go to voicemail
Customer results
Real businesses. Real calls. Real results.
Not from a focus group. From owners who were losing calls before last month.
I was missing 4 to 6 calls a day. In the first week Marc answered 47 calls while I was on jobs. I landed 11 of them. The setup was done before lunch.
Carlos V.
Vega Plumbing · Austin, TX
My front desk used to dread Mondays. Now they come in to a full schedule that booked itself over the weekend. We stopped missing after-hours calls completely.
Dr. Sarah M.
Brightline Dental · Dallas, TX
Clients call at 11 PM after accidents. Marc gets their info, tells them someone will call back, and they stay. Before this, they just went to the next firm on Google.
James C.
Calloway & Reed Law · San Antonio, TX
Businesses in 12 industries
No contract required
Live inside one business day
What else were you going to do?
Every option for covering your phones, side by side.
| SmoothOperator | In-house receptionist | Voicemail | Answering service | |
|---|---|---|---|---|
| Answers 24/7 | Yes | Business hours only | Records only | Yes |
| Answers on the first ring | Every time | One call at a time | Never | Hold queues happen |
| Books appointments | Into your calendar | Yes | No | Rarely |
| Filters spam & sales calls | Built in | Takes their time | You hear all of it | You pay per call |
| Texts you every call summary | Automatically | If they write it down | No | Usually extra |
| Speaks 30+ languages | Yes | No | No | Limited |
| Cost | From $97 setup + $97/mo | $2,500+/mo | Free — costs you customers | $100–300/mo + per-call |
Costs less than the customer you just missed.
Two plans. No hidden minutes, no surprise overage. Higher call volumes are quoted before you pay anything.
Essential
Everything you need to stop losing calls.
+ $97 setup · billed once
- Every call answered in your business's name, 24/7
- Appointment booking into your calendar
- Lead capture: name, number, and what they need
- Spam and robocall filtering
- A text summary after every call
- Urgent-call routing to your cell
- 30+ languages, switched automatically
- Works with your existing number and phones
Pro
For businesses that want it dialed in and hands-off.
+ $297 setup · billed once
- Everything in Essential
- Custom cloned voice — sounds like your team, not a bot
- Automated callbacks at the customer's requested time
- Priority setup — live same day
- Multiple locations, one receptionist
- Direct line to a human for script changes
Fair questions. Plain answers.
Can it handle emergency calls when the AC goes out at night?
Yes. Marc answers at any hour, collects the issue details, and routes genuine emergencies straight to your on-call line. Non-urgent calls get a next-morning appointment booked and a summary texted to you. You capture the emergency job without sleeping next to your phone.
Does it route calls to the right technician for the job?
Marc can be set up to distinguish between service calls, installs, and emergencies — and route or flag accordingly. It acts as your first filter so the right person gets the right call at the right time.
What about the slow season — is it worth keeping year-round?
Yes. Maintenance contracts, tune-up season calls, and early-bird system upgrades come in year-round. Marc captures everything and keeps your pipeline from going cold between summer and winter peaks.
Will callers know it's AI?
It doesn't pretend to be a person. It answers professionally in your business's name and gets straight to helping. What callers actually hate is ringing, hold music, and voicemail — an instant, useful answer is what they remember.
Do I keep my phone number?
Yes. Your number stays yours, with your carrier. You forward calls to us — everything, or only what you miss. Turn the forwarding off and you're back to normal in minutes.
How fast can it go live?
Usually within one business day. We build and test your receptionist before it answers a real caller, so day one sounds like week ten.
What happens to my calls?
Answered, handled, and summarized. You get a text after every one: who called, what they wanted, what happened. Urgent calls route straight to your cell. Spam never reaches you.
Can it actually book appointments?
Yes — into your real calendar, against your real availability. It handles reschedules and answers common questions about your services, hours, and pricing.
What if I cancel?
You stop paying, we stop answering, you turn off the forwarding. No contract, no cancellation fee, no retention specialist.
What's included at each price?
Essential ($97 setup + $97/mo) covers everything most businesses need: every call answered, appointments booked, spam filtered, a text summary after each call. Pro ($297 setup + $297/mo) adds a custom cloned voice, automated callbacks, priority same-day setup, and support for multiple locations. Both are flat monthly pricing — no per-call fees, no usage surprises.
Do you sell my data?
No. We don't sell, share, or monetize your information or your callers' information. Your call logs exist to serve your business and nobody else.
Your next customer is about to call. Who’s answering?
Call the demo line and hear it work. Or start now and have it live by tomorrow.
QUESTIONS FIRST? HELLO@GETSMOOTHOPERATOR.COM