A 2 AM emergency and a noon showing request. Same phone.
A burst pipe at 2 AM and a showing request at noon both come in as a phone call — and both need a different kind of urgent.
FROM $97 SETUP · $97/MO · NO CONTRACT · YOUR NUMBER STAYS YOURS
Recorded demo. Keystone Property Management is an example business.
Features
What Marc handles for Property Management.
Marc is trained specifically for your industry's terminology, caller scenarios, and scheduling needs. Not generic. Not approximate. Built for what your phone actually sounds like.
Emergency vs. Routine Triage
Marc distinguishes a burst pipe from a broken mailbox and handles each accordingly — routing genuine emergencies to your on-call team immediately while logging routine requests for next-day follow-up.
Maintenance Request Logging
Tenants reporting issues get their unit number, problem description, and urgency level collected and logged — so every request is documented and nothing falls through the cracks.
Prospective Tenant Inquiries
Prospects calling about available units get property details, showing availability, and a scheduled viewing — all before they check the next listing on Zillow.
After-Hours Emergency Routing
2 AM security issues, flooding, and HVAC failures get routed to your on-call maintenance team immediately. Marc makes sure your tenants can always reach someone when it truly counts.
Multi-Property Handling
Marc manages calls across all your properties — routing by address and handling tenant and prospect calls for your entire portfolio simultaneously.
Complete Interaction Logging
Every tenant call, maintenance request, and prospect inquiry gets a full summary — time-stamped, unit-tagged, and delivered to your team so nothing is handled twice or missed.
Property Management results
Every tenant heard. Every prospect captured. Every emergency handled.
Property management is a 24/7 obligation. Tenants have emergencies at 2 AM, prospects call at noon, and maintenance requests come in all day. Marc handles the full range — routing genuine emergencies to the right person immediately, logging routine requests for next-day action, and booking prospects for showings before they move to the next listing.
For portfolio operators managing dozens of units across multiple addresses, Marc acts as the central call handler — keeping every interaction documented, every tenant heard, and every prospect moving toward a lease.
100%
Of tenant emergency calls answered and routed correctly
24/7
Coverage — every property, every hour
0
Prospect calls going to voicemail during leasing season
Customer results
Real businesses. Real calls. Real results.
Not from a focus group. From owners who were losing calls before last month.
I was missing 4 to 6 calls a day. In the first week Marc answered 47 calls while I was on jobs. I landed 11 of them. The setup was done before lunch.
Carlos V.
Vega Plumbing · Austin, TX
My front desk used to dread Mondays. Now they come in to a full schedule that booked itself over the weekend. We stopped missing after-hours calls completely.
Dr. Sarah M.
Brightline Dental · Dallas, TX
Clients call at 11 PM after accidents. Marc gets their info, tells them someone will call back, and they stay. Before this, they just went to the next firm on Google.
James C.
Calloway & Reed Law · San Antonio, TX
Businesses in 12 industries
No contract required
Live inside one business day
What else were you going to do?
Every option for covering your phones, side by side.
| SmoothOperator | In-house receptionist | Voicemail | Answering service | |
|---|---|---|---|---|
| Answers 24/7 | Yes | Business hours only | Records only | Yes |
| Answers on the first ring | Every time | One call at a time | Never | Hold queues happen |
| Books appointments | Into your calendar | Yes | No | Rarely |
| Filters spam & sales calls | Built in | Takes their time | You hear all of it | You pay per call |
| Texts you every call summary | Automatically | If they write it down | No | Usually extra |
| Speaks 30+ languages | Yes | No | No | Limited |
| Cost | From $97 setup + $97/mo | $2,500+/mo | Free — costs you customers | $100–300/mo + per-call |
Costs less than the customer you just missed.
Two plans. No hidden minutes, no surprise overage. Higher call volumes are quoted before you pay anything.
Essential
Everything you need to stop losing calls.
+ $97 setup · billed once
- Every call answered in your business's name, 24/7
- Appointment booking into your calendar
- Lead capture: name, number, and what they need
- Spam and robocall filtering
- A text summary after every call
- Urgent-call routing to your cell
- 30+ languages, switched automatically
- Works with your existing number and phones
Pro
For businesses that want it dialed in and hands-off.
+ $297 setup · billed once
- Everything in Essential
- Custom cloned voice — sounds like your team, not a bot
- Automated callbacks at the customer's requested time
- Priority setup — live same day
- Multiple locations, one receptionist
- Direct line to a human for script changes
Fair questions. Plain answers.
Can it tell the difference between a maintenance emergency and a routine request?
Yes. Marc is trained to identify urgent maintenance situations — flooding, no heat, security issues — and route those calls to your on-call line immediately. Routine maintenance requests get logged, summarized, and queued for the next business day.
What about prospective tenant inquiries and showing requests?
Marc captures all of them. A prospect calling about a unit gets availability, basic property information, and a showing scheduled — all without your team lifting a finger. By the time you check in, qualified prospects are already on the calendar.
Does it work across multiple properties?
Yes. Marc can be configured to handle calls for multiple addresses and property types. Tenant and prospect calls get routed and summarized by property so nothing gets mixed up.
Will callers know it's AI?
It doesn't pretend to be a person. It answers professionally in your business's name and gets straight to helping. What callers actually hate is ringing, hold music, and voicemail — an instant, useful answer is what they remember.
Do I keep my phone number?
Yes. Your number stays yours, with your carrier. You forward calls to us — everything, or only what you miss. Turn the forwarding off and you're back to normal in minutes.
How fast can it go live?
Usually within one business day. We build and test your receptionist before it answers a real caller, so day one sounds like week ten.
What happens to my calls?
Answered, handled, and summarized. You get a text after every one: who called, what they wanted, what happened. Urgent calls route straight to your cell. Spam never reaches you.
Can it actually book appointments?
Yes — into your real calendar, against your real availability. It handles reschedules and answers common questions about your services, hours, and pricing.
What if I cancel?
You stop paying, we stop answering, you turn off the forwarding. No contract, no cancellation fee, no retention specialist.
What's included at each price?
Essential ($97 setup + $97/mo) covers everything most businesses need: every call answered, appointments booked, spam filtered, a text summary after each call. Pro ($297 setup + $297/mo) adds a custom cloned voice, automated callbacks, priority same-day setup, and support for multiple locations. Both are flat monthly pricing — no per-call fees, no usage surprises.
Do you sell my data?
No. We don't sell, share, or monetize your information or your callers' information. Your call logs exist to serve your business and nobody else.
Your next customer is about to call. Who’s answering?
Call the demo line and hear it work. Or start now and have it live by tomorrow.
QUESTIONS FIRST? HELLO@GETSMOOTHOPERATOR.COM